Guide to Creating a
Tekla Structures Extranet Account

During the registration process for the Tekla Structure Extranet, you will receive several emails from info@tekla.com and bizplatforms@tekla.com. To ensure that the registration process goes as smooth as possible it is highly recommended that you add these email addresses to your safe senders list.

REGISTRATION PROCESS

1.)  To register for a Tekla Structures Extranet account, go to https://extranet.tekla.com and click the Create a Tekla Account link.

2.)  If you have several different email addresses, please use your company email address, in the Username field. In the Password field, make sure it is 8 characters long and that one of the characters is a special character such as !  $ or &. Once you have completed this form, click on the Submit button.

3.)  After you have Submitted your extranet request you will see a notice that explains that you will receive an email verifying the completion of this initial step.

GET THE LATEST!

Remember to also install the latest SR (Service Release) for the version you are installing.

Service Releases include fixes to errors found in the latest Final or previous versions. SRs are available for all users with a valid maintenance contract. We recommend all users to install the latest SR. Usually Service Releases do not contain new functionality. You will find the SRs at each version's landing page, for example: Product > Version downloads > 18.0.

REMEMBER TO READ ALL THE RELEASE NOTES!

After installing a version or service release, open up that version number's folder in Windows Explorer. For example: C:\TeklaStructures\18.0. Inside this folder is a pdf document which contains very useful information about what is included in that release.

Don't Forget To Read The
US Localization Notes!

The North America Tekla office fine tunes the US environments before it becomes available to the public. This is done for the version releases only, not service releases. These pdf documents can be found in the usimp folder. C:\TeklaStructures\   18.0\environments\usimp

ACTIVATION PROCESS

4.)  Shorty after you submit your extranet request, you will receive an email similar to this one instructing you to go to this page. Click the link to proceed to the next step of the activation process.

5.)  In the Activate Account form, make sure that you complete all the required fields, including the Choose your industry section. Even though many of the Contact fields are not required, it is recommended that you provide us with as much information as possible to ensure the activation process goes as smoothly as possible.

NOTE: Please avoid using acronyms or abbreviations for you company name as our database may contain several companies with matching acronyms and this could delay the activation process.

6.)  After you have submitted your activation form, you will see a notice that explains that you can only access the extranet's landing page.

7.)  If you continue to the landing page, you will receive this message informing you of your pending extranet account access.

8.)  You will also receive an email similar to this one informing you of your pending extranet account access.

VERIFICATION PROCESS

If the information you provided matches our records and your company is currently enrolled in our annual maintenance plan, then your registration and activation will automatically be processed and you will receive the email shown in step 9 shortly after you submit your activate account form.

If the information you provided does not match our records or your company is not currently enrolled in our annual maintenance plan, then your registration and activation will not automatically be processed. If will enter a queue for review and processing. Upon review you will be notified as to the status of your extranet request. The duration of these submissions is between 24 to 36 hours.

ACCESS GRANTED

9.)  When your extranet account if approved, you will receive an email similar to this one welcoming you to the Tekla Structures Extranet.

10.)  At the login screen, enter the email address and password you used back at step 2 and click the OK button.

11.)  When you see this screen for the first time, congratulations, you now have access to the Tekla Structures Extranet.


We would encourage you to comment on these instructions, good or bad so we know if we have been successful in helping you with the extranet registration process. Feel free to drop us a line at teklastructures.support.us@tekla.com , thank you.

 

Tekla, Inc.
1075 Big Shanty Rd. NW, Suite 175
Kennesaw, GA 30144
(770) 426-5105
www.tekla.com